1. Information We Collect

1.1 Personal Information You Provide

When you submit an inquiry through our contact form, email us, or communicate with us via WhatsApp, we may collect:

• Full name
• Company name
• Email address
• Phone number or WhatsApp number
• Country or region
• Any other information you choose to provide in your message

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on each page
• Date and time of access

2. How We Use Your Information

We use the collected information for the following business purposes:

• To respond to your inquiries and provide product quotations
• To process and fulfill orders, including shipping and logistics coordination
• To communicate with you about orders, shipments, and after-sales service
• To send you relevant product information or promotional materials (only with your consent)
• To improve our website content, user experience, and service quality
• To analyze website traffic and usage patterns for business optimization
• To comply with legal obligations and resolve disputes

3. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use cookies for:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand visitor behavior and improve our site

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect some features of the website.

4. Third-Party Services

We may use the following third-party services that collect and process data:

• Google Analytics: For website traffic analysis. Google’s privacy policy: policies.google.com/privacy
• Google Ads: For advertising and conversion tracking. Google’s ads privacy policy: policies.google.com/technologies/ads
• WhatsApp Business: For communication purposes. WhatsApp’s privacy policy: whatsapp.com/legal/privacy-policy
• Hosting Provider: Our website is hosted on servers that may collect technical data for security and performance purposes

These third-party services have their own privacy policies, and we encourage you to review them.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Logistics partners: Shipping companies need your information to deliver orders
• Payment processors: To process transactions securely
• Legal requirements: When required by law, court order, or government authorities
• Protection of rights: To protect our rights, property, or safety, or that of others

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Inquiry records are typically retained for 3 years for business reference and customer service purposes.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information (subject to legal requirements)
• Right to opt-out: Unsubscribe from marketing communications at any time
• Right to withdraw consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at sales@bluxled.com. We will respond to your request within 30 days.

9. Children’s Privacy

Our website and services are intended for business purposes and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.